Refund Policy

We want you to be happy with the photos Hauld generates for you. This Refund Policy explains when and how you can request a refund. It applies in addition to any rights you may have under your local consumer-protection laws.

1. One-time purchases (Try, Pack, Bulk)

One-time credit purchases are eligible for a full refund within sixty (60) days of purchase, provided you have used fewer than fifty percent (50%) of the credits in the pack. If you have used more than half, we may issue a partial refund pro-rated against unused credits at our discretion.

Refund requests outside the sixty-day window will be reviewed on a case-by-case basis. Bona-fide bugs, failed generations, or clearly defective Outputs are always eligible for a free regeneration or a refund of the affected credits, regardless of the sixty-day window.

2. Subscriptions (Pro, Studio)

Subscriptions can be canceled at any time from your billing portal, and the cancellation takes effect at the end of the current billing period. Once canceled, you retain access until the end of the period and are not charged again.

We refund the most recent subscription charge within twenty-four (24) hours of purchase only if you have not generated any photos during that period. After the first day, subscription charges are non-refundable, but you remain entitled to use your remaining monthly allotment until the period ends.

3. Failed or visibly broken generations

If a haul fails to generate, returns fewer than five photos, or contains photos that are visibly broken (heavy artifacts, distorted designs, missing product), we will regenerate the affected photos for free. Reach out to contact@hauld.app with your haul ID and we will sort it.

4. Data retention

For non-subscriber accounts (Try, Pack, Bulk), each haul and its source design are automatically deleted thirty (30) days after the haul is generated. Active subscribers (Pro, Studio) retain their hauls indefinitely while their subscription is open; deletion begins thirty (30) days after the subscription ends. You can request earlier deletion at any time by emailing contact@hauld.app.

5. How to request a refund

Email contact@hauld.app from the email address on your Hauld account. Include the haul ID or order ID and a short description of the issue. We aim to respond within two business days. Approved refunds are issued to the original payment method within five to ten business days, depending on your bank.

6. Chargebacks

Please contact us before initiating a chargeback. Chargebacks are usually slower for you than a direct refund and result in account suspension while the dispute is open.

7. Exceptions

Refunds are not available for accounts that have been suspended or terminated for violation of our Terms of Service, including but not limited to fraud, abuse, or generating prohibited content.

8. Contact

Questions about refunds? Email us at contact@hauld.app.